Store Policies and Support

We proudly partner with Gallop to offer free local delivery .

Please find them here.

Online ordering: We currently ship only within the United States.

Exchanges and Returns

Return Window

Eligible items may be returned within 7 days of purchase for exchange or store credit only.

Items must be unused, with tags intact, and returned in their original packaging.

Refund Policy: At this time, we do not offer refunds to the original form of payment.

Returns: Shipping fees are non-refundable. Customers are responsible for the cost of return shipping. Please email info@mesmermesmer.com to receive a return authorization code and further instructions.

Gifts: We’re happy to offer special consideration for gift purchases. Please reach out to info@mesmermesmer.com with any questions at the time of purchase.

Final Sale Items

The following categories are final sale and cannot be exchanged or returned:

• Discounted items
• Skincare, cosmetics, body care, and soaps
• Fragrance
• Jewelry (special consideration is given for gifts — email us at info@mesmermesmer.com for questions)

Special Orders/Made-to-Order

We are happy to accommodate special orders when possible with a 50% deposit.

• All special orders are final sale.
• Orders cannot be canceled and deposits cannot be refunded.

In-Home Shopping Zoom Appoitnments

Virtual Shopping: If you prefer to shop from home, we can arrange a time that works for you over Zoom or FaceTime. Please email info@mesmermesmer.com to set up an appointment.

Contact

For additional information or personal assistance, please contact us at info@mesmermesmer.com.